Privacy Policy

Effective Date: 2025-07-29
Last Updated: 2025-07-29

Introduction

Filament Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at filament-hub.com and use our services.

You must be at least 16 years old to use our services. If you are under 16, please do not use our website or provide any personal information.

Information We Collect

When you register for an account, subscribe to our services, or contact us, we may collect personal information including your name and email address for account creation and communication purposes. Payment information is processed securely through Stripe, though we do not store full payment details on our servers. We also collect communication data when you contact us at ondrej@filament-hub.com.

When you visit our website, we automatically collect certain information including your IP address and location data for security and analytics purposes, browser and device information to optimize our service, and usage data including pages visited, time spent, and interaction patterns. We also use cookies and similar technologies as described in the Cookie Policy section below.

If you connect third-party services to your account, we may collect GitHub integration data for tutorial personalization purposes, though this feature may be implemented in the future.

How We Use Your Information

We use your personal information to provide and maintain our services, including access to tutorials and premium features. This information enables us to process payments and manage subscriptions through Stripe, send important updates about your account and our services, and improve our platform through analytics and user behavior analysis.

We also use your information to ensure security and prevent fraud or abuse of our services, and to comply with legal obligations under Czech and European Union law.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on several legal grounds. We rely on your consent for marketing communications and non-essential cookies. When providing services you have subscribed to, we process data based on our contractual relationship with you. For analytics, security, and service improvement purposes, we rely on our legitimate interests. We also process certain data to comply with legal obligations, particularly regarding tax records and regulatory compliance requirements.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business. These include Stripe for payment processing, which maintains PCI DSS compliance standards, Google Analytics for website usage analysis using anonymized data, and hosting providers for website infrastructure maintenance.

We may disclose your information when required by law, regulation, legal process, or to protect our rights, property, and safety, or that of our users and the public.

Your Rights Under GDPR

As a resident of the European Union, you have several rights regarding your personal data. You have the right to access your personal data and receive a copy of the information we hold about you. You may request that we rectify any inaccurate or incomplete data, or erase your data entirely under certain circumstances, often referred to as the "right to be forgotten."

You also have the right to restrict our processing of your data in certain situations, request data portability to transfer your information to another service provider, and object to processing based on our legitimate interests. For any processing based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at ondrej@filament-hub.com. We will respond to your request within one month and may require verification of your identity before processing your request.

Cookie Policy

Cookies are small text files that are stored on your device when you visit our website. We use cookies to enhance your browsing experience, analyze website traffic, and understand how our services are used.

We use essential cookies that are necessary for our website to function properly. These include session cookies for website functionality, security cookies for protection against cyber attacks, and cookies that store your cookie preference choices. These cookies are always active as they are required for basic website operation.

With your consent, we use analytics cookies, primarily Google Analytics, to understand how visitors interact with our website. We also use performance cookies to measure website speed and effectiveness. These cookies help us improve our services but are not essential for basic website functionality.

In the future, we may implement functional cookies to remember your login state when user accounts are fully deployed and to store your personal preferences and settings.

You can manage your cookie preferences through our cookie banner when you first visit our website, through the cookie preferences link in our website footer, or through your browser settings to block or delete cookies. Please note that disabling essential cookies may limit certain website functionality.

We use Google Analytics with IP anonymization enabled to protect your privacy, data retention set to 26 months in accordance with standard practices, and we have disabled demographics and interests reports to further protect your privacy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption for data transmission using SSL/TLS protocols, secure hosting with reputable providers, access controls to limit who within our organization can access your data, and regular security assessments of our systems and procedures.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security of any information transmitted to or stored by our services.

Data Retention

We retain your personal information for different periods depending on the type of data and the purpose for which it was collected. For active user accounts, we retain your information until you choose to delete your account. For cancelled accounts, we maintain your data for 30 days to allow for account recovery, after which it is permanently deleted from our systems.

Payment records are retained for seven years in compliance with Czech tax law requirements. Analytics data is retained for 26 months in accordance with Google Analytics standard practices. Email communications are retained until you unsubscribe from our communications or request deletion of this data.

International Data Transfers

As we use services such as Google Analytics and Stripe, your personal data may be transferred to and processed in countries outside the European Union. We ensure that adequate protection is provided for such transfers through the use of Standard Contractual Clauses with our service providers, reliance on European Commission adequacy decisions where applicable, and adherence to Privacy Shield frameworks or equivalent data protection mechanisms.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you believe that we have collected personal information from a child under 16, please contact us immediately so that we can take appropriate action to remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by email if you have provided us with your email address, by placing a prominent notice on our website, and by updating the "Last Updated" date at the top of this policy.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights under GDPR, or need to contact us regarding privacy matters, please reach out to us at ondrej@filament-hub.com. Our website is available at filament-hub.com. We aim to respond to all privacy-related inquiries within 48 hours.

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů) or with your local European Union data protection authority.

This Privacy Policy is governed by the laws of the Czech Republic and European Union regulations, including the General Data Protection Regulation (GDPR).